WE UPDATED OUR TERMS & CONDITIONS ON SEPTEMBER 21st, 2026.
By accessing, downloading, installing, or using the DigitalMarketer Services, whether or not you become a registered user (“User”, “You”, “Yourself”, “Your”), You agree to be bound by these Terms, which You acknowledge that You have read and understood.
We reserve the right, at Our sole discretion, to change, modify or otherwise alter these Terms at any time. You must review these Terms at https://www.digitalmarketer.com/terms-conditions/ on a regular basis to keep Yourself informed of any changes.
“DigitalMarketer Services” includes the DigitalMarketer app at app.digitalmarketer.com and the Ace connector (together, the “App”), which are governed by these Terms and additionally by Section 12.
DigitalMarketer Labs, LLC (“DigitalMarketer”) can not and does not make any guarantees about your ability to get results or earn any money with our ideas, information, tools, or strategies. What we can guarantee is your satisfaction with our training. We give you a 30-day 100% satisfaction guarantee on all non-subscription products we sell, so if you are not happy for any reason with the quality of our training, just ask for your money back. You should know that all products and services by our company are for educational and informational purposes only. Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results or future earnings, and we do not offer any legal, medical, tax or other professional advice. Any financial numbers referenced here, or on any of our sites, are illustrative of concepts only and should not be considered average earnings, exact earnings, or promises for actual or future performance. Use caution and always consult your accountant, lawyer or professional advisor before acting on this or any information related to a lifestyle change or your business or finances. You alone are responsible and accountable for your decisions, actions and results in life, and by your registration here you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance.
Hours of Operation
DigitalMarketer Labs, LLC (“DigitalMarketer”) corporate office is open Monday – Friday 9a.m. – 5p.m. CST DigitalMarketer’s shipping department is open Monday – Friday 9a.m. – 5p.m. CST We close for all government observed holidays
This policies and procedures applies to all DigitalMarketer products sold on this site or any other site owned by DigitalMarketer that includes a link to this page.
DigitalMarketer – www.digitalmarketer.com
Billing Address
Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.
Returns & Non-Subscription Cancellations
Free Trials: Your DigitalMarketer membership may start with a free trial. The free trial period of your membership lasts for one month, or as otherwise specified during sign-up and is intended to allow new and certain former members to try the service.
Free trial eligibility: Eligibility is determined by DigitalMarketer at its sole discretion and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible. Members of households with an existing or recent DigitalMarketer membership are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent DigitalMarketer membership to determine eligibility. For combinations with other offers, restrictions may apply.
Trial Billing: We will charge your Payment Method for your monthly membership fee at the end of the free trial period and your membership will automatically renew monthly unless you cancel your membership prior to the end of the free trial period. To view the monthly membership price and end date of your free trial period, visit our website and click the “Billing details” link on the “Account” page.
Billing Cycle: The membership fee for the DigitalMarketer service any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership until your membership is cancelled. Membership fees are fully earned upon payment. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit our website and click on the “Cancel Membership” link on the “My Profile” page to see your next payment date. We may authorize your Payment Method in anticipation of membership or service-related charges through various methods, including authorizing it up to approximately one month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization during your free trial period.
Cancellation: You can cancel your DigitalMarketer membership at any time, and you will continue to have access to the DigitalMarketer service through the end of your monthly billing period. We do not provide refunds or credits for any partial-month membership periods. To cancel, go to the “My Profile” page on our website, select ‘Cancel Membership’, and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click “Billing details” on the “Account” page.
Trial members will receive a notice from us that your trial period is ending or that the paying portion of your membership has begun. We will continue to bill your Payment Method on a monthly basis for your membership fee until you cancel. To cancel your subscription submit a ticket at support@digitalmarketer.com.
Monthly DigitalMarketer Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
Yearly DigitalMarketer Subscribers will be notified via email prior to renewal and the yearly subscription will automatically renew each year at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
You have THIRTY (30) Days from the date of the original purchase to review the training and preview the course. Any refund requests after the THIRTY (30) DAY time limit will not be processed.
No refunds will be processed after the final exam has been started.
You have THIRTY (30) Days from the start date of the class to request a refund. Any refund requests after the THIRTY (30) DAY time limit will not be processed.
No refunds will be processed after the final exam has been started.
From time to time, on some DigitalMarketer products, we will offer our Lab members the opportunity to purchase additional products and services at a discount rate. To be eligible for this discount, the customer must me a member in good standing at the time of purchase. No rebates or partial refunds will be offered if a customer purchases a training, and then joined DM Lab, because these discount are intended to be a benefit for active members, and not an enticement for new members.
In the event that a Lab member purchases an item that was eligible for a discount, if the Lab member notifies our Customer Care department within 30 days of the purchase, a partial refund for the discounted amount will be offered. If the available discount is not reported within 30 days, a credit for additional purchases will be offered, but note that no refunds or credits will be offered after 12 months from the date of purchase.
The events, information, and speakers listed on our Sites are subject to change without notification.
You have SIXTY (60) Days prior to the event to request a 50% refund of your ticket price or seat deposit. Any refund requests within THIRTY (30) DAYS of the event will not be processed. Any unused tickets will be forfeited and are not transferable to another event.
TICKET HOLDERS MAY NOT SELL, OFFER FOR SALE, OFFER AT AUCTIONS, RESELL, DONATE, ACT AS COMMERCIAL AGENT FOR ANOTHER PARTY OR OTHERWISE TRANSFER THEIR TICKETS IN ANY WAY WITHOUT THE SPECIFIC PRIOR WRITTEN CONSENT OF DIGITALMARKETER.
Ticket transfers will not be processed THIRTY (30) Days prior to the event.
A $50 transfer fee will be applied to all ticket transfers.
Once a Ticket purchase is confirmed, the Ticket Purchaser may only change the assignment of the Guests accompanying him a maximum of 2 times and using the Tickets that he purchased by:
Submitting a Guest Ticket Transfer Request: the Ticket Purchaser must submit a transfer request to support@digitalmarketer.com.
If a Ticket Purchaser cannot use all of the Tickets that he has purchased, the Ticket Purchaser will have the opportunity to submit to DIGTALMARKETER a formal request for the resale of the Tickets he no longer wants via the DigitalMarketer support team, so that the support team can try to resell the Tickets to another attendee. Unlike the Guest Transfer policy, the Ticket Purchaser will not have to provide a reason for the Ticket Resale request.
There is no guarantee that demand for Tickets will result in the Tickets being resold. If the Ticket Purchaser’s Tickets are not resold, no resale proceeds will be returned to the Ticket Purchaser.
Refunds will only be provided in situations where the customer is unable to watch the Livestream due to technical issues. Refunds will only be considered and processed on the first day of each respective event.
LIMITATION ON LIABILITY.
THE DigitalMarketer STREAM AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE DigitalMarketer LIVE STREAM, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. DigitalMarketer DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE DigitalMarketer LIVE STREAM WILL BE UNINTERRUPTED OR ERROR-FREE.
DigitalMarketer is not responsible for any problems or technical malfunction of any network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any e-mail or redemption to be received by DigitalMarketer on account of technical problems or traffic congestion online or on the Internet or at any Web site, or any combination thereof including any injury or damage to customer’s or any other person’s computer related to or resulting from downloading or streaming any materials consistent with this agreement or subsequent use of any DigitalMarketer owned web properties. If, for any reason, the stream is not capable of running online as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of DigitalMarketer which threatens or corrupts or adversely affects the administration, security, fairness, integrity or proper conduct of a live stream offer, DigitalMarketer, reserves the right, in its sole discretion, to cancel, terminate or suspend the offer and/or any subscription. ANY ATTEMPT BY YOU TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS OFFER MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, DigitalMarketer WILL DISQUALIFY YOUR ATTEMPTED REDEMPTION AND RESERVES THE RIGHT TO SEEK DAMAGES FROM YOU TO THE FULLEST EXTENT PERMITTED BY LAW.
You agree to provide accurate and complete information when you register with, and as you use, the DigitalMarketer Services, and you agree to update your account information to keep it accurate and complete. You agree that DigitalMarketer may store and use the information you provide for use in maintaining and billing fees to your Account.
As an accommodation to you, subsequent to acquiring DigitalMarketer training, you may download previously acquired training (when available) onto any Associated Device. Some DigitalMarketer training or services that you previously acquired may not be available for subsequent download or access at any given time, and DigitalMarketer shall have no liability to you in such event. As you may not be able to subsequently download certain previously-acquired content or training, once you download an item, it is your responsibility not to lose, destroy, or damage it, and you may want to back it up.
DigitalMarketer reserves the right to change content options (including eligibility for particular features) or remove access without notice to any previously purchased training or content that is no longer valid or deemed out of date.
Business owners of all levels are welcome here. We have community members of all skill and experience levels, from college students to entrepreneurs to multi-million dollar enterprises.
We want people to feel safe when using our groups and forums. For that reason, we’ve developed a set of community guidelines, outlined below. These policies will help you understand what type of sharing is allowed in our private groups and communities, and what type of content may be reported to us and removed. Because of the diversity of our global community, please keep in mind that something that may be disagreeable or disturbing to you may not violate our community guidelines.
You agree that the DigitalMarketer, including but not limited to DigitalMarketer Products and services, graphics, user interface, audio clips, video clips, editorial content, templates and the scripts and software used to implement DigitalMarketer Services, contains proprietary information and material that is owned by DigitalMarketer and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of the DigitalMarketer Services in compliance with this Agreement. No portion of the DigitalMarketer Services may be reproduced in any form or by any means, without expressed written permission from DigitalMarketer. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the DigitalMarketer Services in any manner, and you shall not exploit the DigitalMarketer brand in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity.
Notwithstanding any other provision of this Agreement, DigitalMarketer and its licensors reserve the right to change, suspend, remove, or disable access to any DigitalMarketer products, content, or other materials comprising a part of the DigitalMarketer brand at any time without notice. In no event will DigitalMarketer be liable for making these changes. DigitalMarketer may also impose limits on the use of or access to certain features or portions of DigitalMarketer services, in any case and without notice or liability.
All copyrights in and to DigitalMarketer LLC (including the compilation of content, postings, links to other Internet resources, and descriptions of those resources) and related software are owned by DigitalMarketer and/or its licensors, who reserve all their rights in law and equity. THE USE OF THE SOFTWARE OR ANY PART OF DigitalMarketer LLC, EXCEPT FOR USE OF DigitalMarketer LLC AS PERMITTED IN THIS AGREEMENT, IS STRICTLY PROHIBITED AND INFRINGES ON THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS AND MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES, INCLUDING POSSIBLE MONETARY DAMAGES, FOR COPYRIGHT INFRINGEMENT.
DigitalMarketer, the DigitalMarketer logo, other DigitalMarketer trademarks, service marks, graphics, and logos used in connection with DigitalMarketer LLC are trademarks or registered trademarks of DigitalMarketer Inc. in the U.S. and/or other countries. Other trademarks, service marks, graphics, and logos used in connection with DigitalMarketer Services may be the trademarks of their respective owners. You are granted no right or license with respect to any of the aforesaid trademarks and any use of such trademarks.
This Section applies when you use the DigitalMarketer app at app.digitalmarketer.com, the Ace connector, or any feature of either (together, the “App”). If this Section conflicts with an earlier Section, this Section governs your use of the App.
The App is offered on subscription plans, currently Genesis and Genesis Pro, each including a stated number of seats. Additional seats, programs, and add-ons may be purchased separately. Subscriptions are billed monthly or annually in advance through our payment processor, renew automatically until cancelled, and are otherwise governed by Sections 3.2 and 4. You can cancel from the App’s Settings or by emailing support@digitalmarketer.com; access continues to the end of the paid period. Prices and plan contents may change; we will give notice before a change affects a renewal.
Some features consume credits. Credits included with a plan are issued each billing period, do not roll over unless the plan says so, have no cash value, and are not refundable. If a feature’s credit cost is shown before you run it, that cost applies. We may adjust credit costs and will show the current cost in the App.
You own the information you put into the App and the work the App produces for you (“Output”). You grant us a non-exclusive license to store, process, and transmit your content and Output only as needed to provide the App to you and your team, including sending it to the AI providers and Connected Accounts described in our Privacy Policy. We do not use your content or Output to train AI models, and we do not share it with other customers. You are responsible for having the rights to everything you upload or enter.
Output is produced by artificial intelligence and may be inaccurate, incomplete, or unsuitable for your purpose. You must review Output before relying on it or publishing it. Output is not legal, financial, medical, or other professional advice, and Section 2 applies to it in full. You are responsible for checking that Output does not infringe anyone’s trademark, copyright, or other rights, and that it complies with advertising, consumer protection, and privacy laws that apply to you.
The App lets you connect third-party accounts, such as a Meta ad account or a GoHighLevel account, so it can act in them on your instruction. By connecting an account you confirm that you are authorized to grant that access, and you instruct us to take the actions you request in the App, for example creating campaigns and ads in your ad account or pushing drafts into your CRM. You remain the account holder: any budget, spend, fees, or obligations in the third-party account are yours, and their terms and policies (including Meta’s Advertising Standards and Platform Terms) apply to what you publish. The App creates ads paused unless you choose to make them active. We are not responsible for the third party’s decisions, including ad disapprovals, account restrictions, delivery, or results, or for changes to their services that affect the App. You can disconnect an account at any time from Settings → Integrations.
The Ace connector lets you use DigitalMarketer’s methods and your Brand Pack inside an AI assistant you separately subscribe to, such as Claude or ChatGPT. Your use of that assistant is governed by its provider’s terms, and we are not responsible for its availability or behavior. The methods, skill instructions, prompts, and frameworks the connector provides are DigitalMarketer’s proprietary material under Section 11; you may use them for your own business and your clients’ businesses within your plan, and you may not extract, copy, resell, or redistribute them or use them to build a competing product. We may apply fair-use limits to connector traffic to keep the service available to everyone.
You will not use the App to create or publish content that is unlawful, deceptive, discriminatory, or that violates the policies of a platform you publish to; to send unsolicited communications; to infringe anyone’s rights; to attempt to access other customers’ data; to reverse engineer, scrape, or overload the App; or to share your login with people outside your seats. We may suspend or terminate access for violations.
A workspace owner may invite team members up to the plan’s seat count. The owner is responsible for members’ use of the App and for the content and Connected Accounts in the workspace. Removing a member ends their access; it does not delete the workspace’s content.
We may change, add, or remove features of the App, including features marked beta or early access, and may suspend the App for maintenance or security reasons. We will try to give notice of material changes. The App is provided “as is” and “as available”.
You may stop using the App at any time and may request deletion of your account or workspace as described in our Privacy Policy. If we terminate for violation of these Terms, no refund is owed for the current period. After termination we delete your workspace data on the schedule in the Privacy Policy, except records we must keep by law.
TO THE FULLEST EXTENT PERMITTED BY LAW, DIGITALMARKETER IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR ADVERTISING SPEND, ARISING FROM YOUR USE OF THE APP, ITS OUTPUT, OR ANY CONNECTED ACCOUNT, EVEN IF ADVISED OF THE POSSIBILITY. DIGITALMARKETER’S TOTAL LIABILITY FOR CLAIMS RELATING TO THE APP IS LIMITED TO THE AMOUNT YOU PAID FOR THE APP IN THE TWELVE MONTHS BEFORE THE CLAIM. You agree to indemnify DigitalMarketer against third-party claims arising from content you publish through the App, your use of Connected Accounts, or your violation of these Terms.
Our collection and use of information in connection with the App is described in our Privacy Policy at https://www.digitalmarketer.com/privacy-policy/, which is part of these Terms.
Personal Checks
Customer Service:
If you have questions or comments regarding Infomastery, LLC products, please email us at support@digitalmarketer.com or call 512 600-4363.
For questions about the App or the Ace connector, email support@digitalmarketer.com.SEPT