DigitalMarketer Podcast

Episode 307: Gamifying Your Customer Retention Strategy with Mark Stern


How do you feel when someone gives you a gift, especially one so thoughtfully selected and packaged for you–one in a custom box? 

Does the gift change how you feel about the sender?

Many people have resorted to giving digital assets in today’s digital world. 

Although some businesses still send swag boxes to their customers, there’s nothing quite like the custom box experience

Imagine the anticipation of discovering what’s in the box. 

In this episode of The DigitalMarketer Podcast, host Mark de Grasse chats with his namesake Mark Stern, founder of the Custom Box Agency

This company specializes in creating custom boxes that leave your customers wanting more. Hence, they can help you design an excellent customer retention strategy for your brand. 

As entrepreneurs, business owners, and marketers, we want to deliver a fantastic customer experience at every step of the customer journey. 

Partnering with someone who knows exactly how to craft a lasting experience–an experience by design–will make you stand out from the competition. 

Tune in and discover how the custom box program can help you improve your customer lifetime value and grow your business to the next level. 


01:20 – Discover the value that a custom box brings to everyone who uses it

03:53 – The role of AI in enhancing customer experience

05:15 – So, what’s inside the box?

08:33 – The idea behind the custom box

11:49 – What is it like working with Mark and his team? Can they function as your business development system?

16:57 – What results can a client expect from the custom box program?

18:49 – Gamifying your customer retention strategy

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